Broken thumbnail image when entering product manually

When uploading products manually, you may encounter an issue where the product image is broken or not showing on the thumbnail in their category page.

If so, try the following:

  1. Double check the images are uploaded.
  2. Try uploading the image in jpg format not png.
    1. The reason for this is, when uploading an image in png format, it will not automatically upload to the thumbnail. However, if you upload it as a jpg format, it will automatically upload to both.


If you are still having broken image issues, please send a ticket to our webdev team.

Click here to learn how to quickly submit a support ticket.

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